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FAQs

What is Student Exclusives?

Student Exclusives is the rewards portal for HSBC Student Bank Account customers that can save you money in your everyday lives. Exclusively for HSBC Student Bank Account customers, new and existing customers will get access to a whole host of money saving offers on everything from pizza to travel.

How can I take advantage of these offers?

Anybody can take a look at these offers, but you must be a HSBC Student Bank Account customer to take advantage of them. If this is the first time you have visited then please register to the site with your date of birth and email address, please ensure you use the date of birth and email address which HSBC hold on file for you.

You can check this via Online Banking, calling us on 03457 404 404, or visiting your local branch. Lines are open 8am to 10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

How do I open an HSBC Student Bank Account?

To open a Student Bank Account and start taking advantage of these offers click here.

I haven't received my welcome email yet? Why not?

After successfully opening your HSBC Student Bank Account you should receive a welcome email within one week.

If your account has been successfully opened and you've still not received your welcome email after the first week it may be that your junk email filter has prevented it or even deleted it. However, you may still be able to access the Student Exclusives website and register. At registration you will be asked to enter your email address and date of birth. This is used to confirm you are an HSBC Student Bank Account customer.

If registration doesn't work it may be that we don't hold an email address for you or it is not your correct e-mail address.

Please ensure you use the date of birth and email address which HSBC hold on file for you. You can check this by visiting Online Banking, calling us on 03457 404 404, or visiting your local branch.

I'm having problems registering?

New Students

Have you received your welcome email? If not then please wait for this to arrive (it will arrive approximately one week after completing your account opening or conversion to full Student Bank Account) then click 'Register for Student Exclusives' within the email.

If you have already received your welcome email and/or it is over a week since your Student Bank Account was opened, please double check the email address you have entered is the one you gave to HSBC. You can check this by logging onto Online Banking, calling us on 03457 404 404, or visiting your local branch. If it is the same, incorrectly entered or you no longer have access to the email address then please update this via Online Banking, calling us on 03457 404 404, or visiting your local branch.

Existing Students

Please check that the email and date of birth we hold for you is correct and also that you still hold an HSBC Student Bank Account. You can check this by logging onto Online Banking, calling us on 03457 404 404, or visiting your local branch. If after confirming this information you are still having problems please Contact us.

Lines are open 8am to 10pm every day except for Christmas Day, Boxing Day and New Year's Day. Calls may be monitored or recorded.

I've forgotten my password, how do I access the site again?

Click here and you will be directed to the Reset Password page, simply follow the instructions to gain access to the site again.

I'm having difficulty with this website and need some help.

If you need help with this website or assistance with the offers available, please complete the form on the Contact us page and one of our team will get back to you as soon as possible.

How will my data be used?

The reason we ask for your details is so that we can validate that you are an existing HSBC Student Bank Account customer. We ask for your email address so that we can keep you updated with offers from our Student Exclusives portal that we think may be of interest to you. If you no longer want to receive these emails, simply login to the site and update your details on the 'Change Your Details' page.